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FREQUENTLY ASKED QUESTIONS


  • GENERAL QUESTIONS
  • ORDER INFORMATION & CONCERNS
  • CONTACT

SHIPPING & PAYMENT INFORMATION

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This include weekends or holidays.

 

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

INTERNATIONAL SHIPPING QUESTIONS

*See below for customs and import duties information

After your payment is authorized and verified, it can take up to 24 hours to process your order, including weekends and holidays.

SHIPPING TIMES

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

 

COUNTRY STANDARD (BUSINESS DAYS)

Australia

13-15 DAYS

Canada

10-15 DAYS

France

13-17 DAYS

Germany

13-17 DAYS

Hong Kong

5-7 DAYS

Italy

13-15 DAYS

Japan

7-10 DAYS

Malaysia

7-10 DAYS

Netherlands

7-10 DAYS

United States

10-15 DAYS

Singapore

7-10 DAYS

Spain

10-13 DAYS

United Kingdom

10-15 DAYS

Rest of World

13-17 DAYS

CONTACT US

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